Privacy policy

Welcome to our page for clarification on the protection of personal data in "DECIBEL" PLC.

The Data Protection Information Policy explains how we collect and use your personal data and informs you of your personal data protection rights. DECIBEL PLC. (DECIBEL) updated its information policy in order to meet the requirements of the General Regulation on Data Protection, which came into force on 25.05.2018.

For easier reading, we have divided the Information Policy for Personal Data Protection into separate sections. You can choose the information you are interested in and read more. In some places, we have provided information in the form of questions and answers for convenience.

Our goal is to improve our services and your awareness. In view of this goal, if you have advice and suggestions on how to better communicate with you our Information Policy, you can send your suggestions and comments to office@decibel.bg.

1. About Decibel and our Privacy Policy

DECIBEL is registered in the Commercial Register with UIC 202768463, with registered office and address of management Bulgaria, 2140 Botevgrad, 1 Industrialna street. Information on the types and characteristics of the services and products provided by DECIBEL can be found on our website, as well as in each of the offices of DECIBEL. We aim to ensure the privacy and protection of personal data of all users.

This Privacy Policy provides you with information on how DECIBEL processes personal data. This includes personal data that we will collect about you when you use our website, our telephone exchange when you use or are a recipient of our services or products, and information we receive from other sources.

Personal data is any information relating to an identified natural person or a person who can be identified , directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more attributes.

DECIBEL is the controller of personal data who will process your personal data. You can contact us at:

Bulgaria, 2140 Botevgrad, 1 Industrialna street or by e-mail: office@decibel.bg.

2. Personal data that we process

DECIBEL processes various types of personal data. This includes information that you provide to us and information that we create when we provide services or goods to you or other customers. For more details on the personal data we process and how this data is collected or obtained, see below.

• Contact data

This includes your name, address and other contact information, such as email address and phone numbers.

If you work for one of our business clients, we will record the name of the company, your position in the company and the company address, email address and telephone numbers.

This information is provided by you when you use our website or when you contact us directly or when you use or are a recipient of DECIBEL services or goods.

You will also provide information to DECIBEL when you complete one of our forms or request a service from us online, such as when submitting redirection information for your shipment.

• Financial information

Records of your payments and payment information, such as credit or debit card payments.

You provide this information yourself when you use our services or provide us to receive payment.
We may also receive information from third parties, such as banks, to make a payment.

• Customer data for services

Records of products and services you have used. This includes details of shipments you received if you are a customer with an account or by providing your name and address as the recipient of a shipment.

You provide much of this information yourself when using our services. We will also generate information in the process of providing our services.

• Address history

Your old address and your new address when organizing a redirect.

You provide this information yourself if you change your delivery address. We may also receive this information if someone else authorized by you requests a change.

• History of contacts with us

These are details of any inquiries, complaints, reclamations or requests you have made to DECIBEL and may include copies of correspondence.

You provide us with this information when you contact us to make an inquiry, complaint, complaint or request.

• Proof of delivery / Return receipt

Delivery documents, including the signature, name and address of the people who sign or accept delivery of goods.

You provide this information if you accept delivery of a shipment, including when you accept delivery of goods to another person, such as an employee or authorized person.

• Videos

Images recorded through CCTV and other equipment used to protect our customers, employees and property.

We will record your image if you visit a place where there is CCTV.

3. How do we process your personal data?

DECIBEL processes personal data for a number of different purposes. DECIBEL will only process your personal data when there is a legal basis to do so under the Data Protection Act and / or the General Data Protection Regulation as set out in the table below (in some situations more than one plea). In summary, the relevant grounds are:

• Consent: you consent to the processing of your data for a specific purpose.
• Contract: the processing is necessary for concluding and / or fulfilling a contract with you.
• Legal obligation: processing is necessary to comply with the law.
• Legitimate interests: processing is necessary to protect the legitimate interests of DECIBEL or a third party.

The purposes for which we process personal data and the legal grounds for doing so in each individual case are:

• Providing services when there is a contract with you.

Contract - We must process your data in order to provide you with these services in accordance with this contract.

• Customer service - dealing with inquiries, complaints, reclamations or complaints related to our products

Contract - we must process your data in order to provide you with these services in accordance with an already concluded contract.

• Inquiries about your privacy rights.

Legitimate interest - We may need to process your data in order to respond to any inquiries, complaints or requests raised by you or any other person concerned.

• Marketing of our own products and services directly to our customers and potential customers.

Legitimate interest and consent - we have a legitimate interest in selling our products and services to existing and potential customers and sometimes we need to process your data in order to do so. In some circumstances, we will ask for your consent to send marketing communications.

You always have the right to opt out of direct marketing and object to us processing the data.

• Improving the quality of our services offered on the website. For example, we use information about your visits to our website to evaluate and understand how different people navigate our website and how much time they spend on certain subpages.

Legitimate interest - sometimes we need to process personal data to understand how you use our services in order to improve them.

• Crime prevention and detection - including the use of video surveillance to protect our customers, employees and property. 

In response to a request for access to video surveillance by individuals in view of their rights to personal data protection

Legitimate interests - sometimes we have to process personal data to protect the rights, property and personal safety of our employees and customers, as well as to respond to inquiries about the enforcement of the rights of data subjects.

4. Who do we share your personal information with?

• Internal

Relevant DECIBEL employees have access to your data for the purposes set out above. For example, if you contact us with a question or complaint, your information will be seen by the appropriate staff in our customer service teams. Recipient categories outside of DECIBEL are listed below:

• Processor of personal data

In some cases, DECIBEL commissions a Personal Data Processor to process your personal data for the purposes of DECIBEL (when we need to use external services of financial controllers we may outsource data processing for accounting and financial purposes; when we subcontract one of our services). We have taken measures to ensure that any processor of personal data can ensure the security of your personal data.

• Selected third parties

DECIBEL may share personal data with other organizations or public bodies in the performance of its legal duties, such as the police, law enforcement and other authorities, when necessary to prevent or detect a crime or to protect the rights, property or safety of citizens. . Sometimes, in order to protect our interests, we may disclose your personal information to professional advisers (eg lawyers). 

• Postal, transport and forwarding authorities

DECIBEL will exchange personal data with the postal, transport and forwarding authorities in the country. If you receive our products, DECIBEL will provide the information needed to receive our products from you. This information usually includes: the name and address of the recipient.

• Disclosures required by law or for regulatory purposes

Personal data may be shared with regulatory authorities when necessary or appropriate for regulatory purposes, such as compliance with our legal obligations.

5. Do we transfer your personal data to other countries or to international organizations?

We do not transfer personal data outside the territory of our operations.

6. How long do we store your personal data?

DECIBEL's policy is to store information only as long as it is necessary for the purpose or purposes for which we use it. We will determine how long we will keep different data based on the following requirements:

For the time for which the information is needed for the purpose or purposes for which it is used.

Legal and regulatory requirements.

7. What are my rights?

If you wish to exercise your individual rights with respect to your personal data, please contact our personal data protection team: office@decibel.bg .

You have the following rights:

• The right to information

DECIBEL will provide you with "good faith and transparent information about the processing" when we collect personal data from you (for example, when creating an account or ordering online), as well as through Information Policies such as this.

• Right of access

You have the right to access your personal data and details about the way we process them .

You can request details about the personal data that DECIBEL stores for you by contacting our personal data protection team: office@decibel.bg .

Proof of identification is needed to protect your information. We also want individuals to indicate which personal data and processing activities relate to their request) as well as the probable dates of processing.

• Right of adjustment

You have the right to correct personal data about you if they are inaccurate or incomplete.

DECIBEL will ensure that personal data is as accurate and up-to-date as possible. However, DECIBEL relies on customers to make sure that some of the information they have about them is accurate and up-to-date. We encourage customers to inform DECIBEL of any changes to their information (for example, by updating your account information on our website).

• Right to object

You have the right to object to the use of personal data, such as direct marketing. Individuals also have the right to object to the processing of personal data on the basis of legitimate interests.

• Right to delete

You have the right to request that we delete or remove personal data from our registers when there is no good reason to continue processing it. Where personal data are still needed for legitimate interests, it will not be possible to delete this data, so some requests may be rejected.

• Right to limit processing

You have the right to "block" the processing of personal data in limited circumstances. This right may be applied:

- If the accuracy of your personal data needs to be verified;

- If the legal basis for the processing of your personal data is disputed and must be considered by DECIBEL;

- If the processing is illegal, but you do not want personal data to be deleted;

- If personal data is no longer required by DECIBEL but you want the data to be retained for legal purposes.

• Right to data portability

This right applies only to personal data that you have provided to us electronically and which we use on the basis of your consent or to enter into a contract with you.

The right to data portability allows individuals to reuse their personal data with different service providers; allowing them to move or copy data from one organization to another if they choose.

• Your right to withdraw your consent

When we process your personal data on the basis of your consent, you have the right to withdraw that consent.

8. Is automated decision making, including profiling, performed?

Automated decisions are defined as decisions for persons which are based solely on automated data processing and which produce legal effects which significantly affect the persons concerned.

We do not use automated decision making. We do not base our solutions on the automated processing of your personal data.

9. Website and Cookies

In order for this website to work properly, we sometimes store small data files on your device, called cookies. Most large websites also use this method.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to store your actions and preferences (such as username, language, font size and other display settings) for a certain period of time so that you do not have to enter them every time you visit the site or go from one page to another.

How do we use cookies?

You can find detailed information about the cookies we use at https://www.zvukoizolacia.com/ .

How to control cookies?

You can control and / or delete cookies whenever you want - for more information see https://www.zvukoizolacia.com/ and aboutcookies.org . You can delete all cookies that are already stored on your computer, and you can also set most browsers to block them. However, if you do this, you may need to manually adjust some settings each time you visit a site, and some services and features may not work. 

You can easily accept or decline cookies on this site by clicking on one of the following links in the cookie settings menu: Active / Off.

10. How to contact us?

Anyone can contact us to exercise their data protection rights or make other data-related inquiries by calling us at: +3592427 11 96; by e-mail to office@decibel.bg or by mail to:

Bulgaria 2140, Botevgrad

1 Industrialna street

Contact person: Diana Tzonevska

11. Can I complain to a supervisory authority and how?

If an individual is not satisfied with the way we handle his application or believes that we are processing his personal data illegally, he can file a complaint to the Commission for Personal Data Protection, which is the supervisory body in the Republic of Bulgaria responsible for implementing the Law on protection of personal data and the General Regulation on data protection at the address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov” № 2   

Information and Contact Center - tel. 02 / 91-53-518 

Reception - working hours 9:00 - 17:30 

E-mail: kzld@cpdp.bg

Website: www.cpdp.bg.

Changes to the Information Policy for Personal Data Protection

We will follow the Information Policy for Personal Data Protection and, if necessary, due to changes in the purposes and means of processing or in the presence of new regulatory requirements, we will publish all changes here. When providing the Information Policy, we will let you know when it was last updated.

All older versions will be available here.